Frequently Asked Questions
Search answers instantly, expand details, and send us a quick question. We’ll reply to your email.
Are courses self-paced or live?
We offer self-paced, live, and hybrid formats. Each course page specifies the format, expected weekly time, and any live session schedule (including time zone).
Do I get a certificate?
Yes. After successful completion, you receive a digital certificate of completion you can download and share. Some programs also include a verification link.
Can beginners enroll?
Absolutely. We have dedicated beginner tracks with step-by-step guidance. Advanced courses list prerequisites clearly so you can pick the right level.
What is the refund policy?
Full refund within 14 days if you haven’t completed more than 20% of the course content. For live cohorts, refunds depend on how close you are to the start date.
Do live sessions have recordings?
Most live sessions include recordings available for a limited time. If a course has restrictions (guest speakers, licensing), it will be stated on the course page.
Will I get feedback on my script?
Feedback depends on the course. Some include mentor notes and peer review, while premium cohorts may include structured script coverage. The course description lists what’s included.
How long do I have access to the course?
Self-paced courses typically provide extended access. Live cohorts usually include access to materials for a defined period. The exact access window is listed before checkout.
Do you offer installment payments?
Some programs support installment plans. If available, you’ll see it during enrollment. If you need an invoice for reimbursement, contact support and we’ll help.
Ask a quick question
Need direct support?
You can also reach us by phone during working hours.